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Old 14th December 2016, 18:41
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Default 3TB External Only Reads 359GB

I had a Lacie 3TB external drive that presented a boot sector error and would ask me to reformat when I connected it. Though my computer would recognize the drive it could not access it. The issue was a result of a faulty USB 3.0 connector which would occasionally drop the drive from the computer when connected. Other than that the drive was/is healthy. No noises from it that would indicate any further physical issues. I switched the casing for a generic one with a USB 3.0 connection, ran Photorec 7.0 on it and after a day of scanning, it managed to salvage most of the files in it (including some I thought I had long been erased). I transferred them to a new external with no problem.

Here is where the fun begins. I figured once I had all the salvaged files on a new drive I would just reformat the old drive and it would give me the original 3TB space; but once I reformatted it, it only reads it as having 359 GB. My intermediate level computer knowledge hasn't been able to come up with and answer; particularly since the drive I transferred the files on to is a 6TB drive and my computer reads that one with no problem This leads me to believe that it isn't an issue with my computer as such, but rather with a setting on the drive. Any suggestions as to what might be causing this and how to remedy it would be greatly appreciated.

Thanks in advance.
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Old 14th December 2016, 19:26
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What is strange is the 359 Gb figure. If you had said it was only showing 2Tb then it would have indicated you hadn't initialised/formatted the drive correctly.

Have you tried removing the drive from it's housing and installing it internally in your PC to see if that makes a difference. Perhaps formatting it that way with a direct SATA connection might make the difference. It's just a suggestion - have no idea if it will actually help - but it's what I would do in your circumstances.

Good luck finding a solution.
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Old 14th December 2016, 20:24
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Did you format it as:
FAT32, or NTFS?
MBR, or GPT?
To the best of my knowledge, as I guess with Pad also, it normally only results in a 2Tb/746Gb split.

However, best to check.
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Old 14th December 2016, 21:22
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Give the knoppix Live CD a go, managed to format a drive perfectly with it that was playing funny.
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Old 14th December 2016, 21:54
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Thanks for the replies guys. As I mentioned all suggestions are welcomed. The drive works well, and I could just use it as a 359GB storage, but I can't get past the fact that there are basically 2.5TB of perfectly fine space being wasted. More so when I know it was there before.

Quote:
Originally Posted by Pad View Post
Have you tried removing the drive from it's housing and installing it internally in your PC to see if that makes a difference. Perhaps formatting it that way with a direct SATA connection might make the difference. It's just a suggestion - have no idea if it will actually help - but it's what I would do in your circumstances.
I hadn't considered this. But I will give it a try. Would the SATA connection read the disk differently? Because I would still be using the same method as before. Or should I try a different method other than what comes on the windows context menu?

Quote:
Originally Posted by Gwynd View Post
Did you format it as:
FAT32, or NTFS?
MBR, or GPT?
To the best of my knowledge, as I guess with Pad also, it normally only results in a 2Tb/746Gb split
I formatted it with the standard windows format option available on right click when selecting the drive. First as NTFS and then when I noticed the discrepancy in the storage space I tried it with a FAT32 system. Neither showed the rest of the drive space. I'm not sure how to get MBR or GPT options on it, or even sure what they mean. I did find references to the 746GB split you mention when first looking for a fix, but it doesn't seem to be what is affecting this drive.

Quote:
Originally Posted by HiTrack99 View Post
Give the knoppix Live CD a go, managed to format a drive perfectly with it that was playing funny.
I just looked this up and at first glance it seems to be a Linux program. Would it work on a windows PC or is there a Windows version I missed?

I'll keep trying and keep you posted if I find a solution eventually.
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Old 14th December 2016, 22:58
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Quote:
Originally Posted by Pygophile View Post
I formatted it with the standard windows format option available on right click when selecting the drive. First as NTFS and then when I noticed the discrepancy in the storage space I tried it with a FAT32 system. Neither showed the rest of the drive space. I'm not sure how to get MBR or GPT options on it, or even sure what they mean. I did find references to the 746GB split you mention when first looking for a fix, but it doesn't seem to be what is affecting this drive.

I just looked this up and at first glance it seems to be a Linux program. Would it work on a windows PC or is there a Windows version I missed?

I'll keep trying and keep you posted if I find a solution eventually.
you need to set GPT, guide below

http://howtogeek.com/193669/what...oning-a-drive/
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Old 14th December 2016, 23:19
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When I installed my drive, the program LaCie Desktop Manager let me choose between 2 different formats and how much % space I wanted each format to have on the drive.
Normally you should have a LaCie Desktop Manager in your menu. I must say however that this LaCie Desktop Manager program doesn't work (at all) in my case. But my drive works good.
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Old Yesterday, 01:02
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Quote:
Originally Posted by Pygophile View Post
Thanks for the replies guys. As I mentioned all suggestions are welcomed. The drive works well, and I could just use it as a 359GB storage, but I can't get past the fact that there are basically 2.5TB of perfectly fine space being wasted. More so when I know it was there before.

I hadn't considered this. But I will give it a try. Would the SATA connection read the disk differently? Because I would still be using the same method as before. Or should I try a different method other than what comes on the windows context menu?

I formatted it with the standard windows format option available on right click when selecting the drive. First as NTFS and then when I noticed the discrepancy in the storage space I tried it with a FAT32 system. Neither showed the rest of the drive space. I'm not sure how to get MBR or GPT options on it, or even sure what they mean. I did find references to the 746GB split you mention when first looking for a fix, but it doesn't seem to be what is affecting this drive.

I just looked this up and at first glance it seems to be a Linux program. Would it work on a windows PC or is there a Windows version I missed?

I'll keep trying and keep you posted if I find a solution eventually.
A couple of more points:

The reason I suggested trying it internally is that the problem started with a USB connection as I understand. I therefore wonder if that problem has somehow carried over despite the drive being reformatted. That is why I would try the SATA connection which goes straight to your motherboard - just to see if it rules out a USB problem or makes a difference.

If you're reformatting I would suggest you do it through "Disk Management". To get it you can right click on your desktop "MyComputer" icon and select "Manage". Click on "Disk Management" in the left hand window and after a few seconds all the drives on your PC will show up in the right hand window. To format select the drive and right click again and select "Format". I would go with NTFS.

The MBR and GPT are options that you normally get when you first install a brand new drive that hasn't been initialised. Drives larger than 2Tb need to be formatted with the GPT option otherwise it will split the drive into two partitions - one of 2Tb and the other with what is left over. I'm not sure how to go about resetting MBR/GPT options once a drive has been formatted. So if it somehow got reset to MBR you might have to google for an answer on how to reset it to GPT.

Lastly. Disk Management should show a graphic of what your drive looks like. That is how big it is and what poriton of the drive can be used. If part of it is greyed out you may be able to "Extend" the drive into the unused space. Again you would right click and select "Extend Volume" and follow the instructions after that.

Good luck and let us know how you get on.
Last edited by Pad; Yesterday at 01:06.
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Old Yesterday, 01:14
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If you need to change the drive from MBR to GPT you can find instructions here
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Old Yesterday, 01:57
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I had a thread here from a couple of years ago where I salvaged a couple of external HD that would either no longer read via USB or show incorrect storage amount by taking them apart.

On the inside is just a regular internal hard drive and once I plug them directly into the ribbon connection on the inside of the PC tower, they worked normally.

To this day they are still working on my PC as a regular internal hard drives.
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